Instant ink black is missing

[Schwoabe_M]

I have the 300 page contract, but actually using the printer not such often. Last time it was printing several pages without the black - only the color part was printed (the result is not usable) - so black ink looks to be nearly empty even the printer tells me it's half full. I didn't get at black spare cardrige - and in the virtual agent in Germany the possibility to request new ink is removed! 😕

Contacting support looks to be very difficult, no email, no chat, only phone at times when I have to be in work!

Is there an other way to get in contact with the support?

Or will hp urge users to throw away printers after 3 years (warranty over) and buy a new one?

[Dragon-Fur · Accepted solution]

@Schwoabe_M 

Welcome to the HP User Community.

HP does not urge customers to throw away a printer just because printer is three years old.

True - Instant Ink Support might be available when it is not convenient for you.

OK - still, there is hope.

I have forwarded a request that someone take a look at your concern.

Information / Links to Support

Things that are Instant Ink

Start here:  Get HP Instant Ink Support

Sample Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

At the bottom of the webpage

Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner

example

HP Instant Ink - Manage your account

Sample Sections

• Enrollment Information
• Solve Problems
• Questions about Ink or Toner

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

Instant Ink Support >> HP Instant Ink Support   

NOTE >> Select Your Region // Hours as listed at the site.

Instant Ink Support Website – Read…

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

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Question / Concern Answered, Click "Accept as Solution"

[Schwoabe_M]

Thanks, yes I found the Whatsup No and got in contact with the support, they reacted and now I got the message that the black ink is on its way. The Whatsup option is OK and does not too much disturb when I work in the office.

[Dragon-Fur]

@Schwoabe_M 

Excellent.

You are welcome.

"Done is done"

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"