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Message 1 of 2
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Instant ink cartridge error

HP Recommended
HP printer
Microsoft Windows 10 (32-bit)

My printer is showing a "cartridge problem" error for my color cartridge. I've tried all the troubleshooting steps as shown on the support website: cleaned contacts on cartridge & printer,  reset printer, reseated cartrided and still not working and will not print.  I would like to request a new color cartridge as I don't have one and am on a subscription. I’ve sent a message to support but been told I have to put it on as a public post!! Which I find very odd as all the posts I’ve seen about this request the person message the agent direct. I can't get through to live chat or phone support.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @wurly86

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

 Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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