Instant ink cartridge not intended for this printer

[help_me_17]

I have an instant ink subscription. I got a new cartridge about a month ago and put it on the shelf.

Yesterday, my black wasn't printing properly, so I opened it up and put in the fresh cartridge. Only I'm greeted with a very friendly error message.

"The indicated cartridges are not intended for use in this printer."

If I close out of it and click the ink button on the screen "Problem with cartridge(s)"

This is super fun when I have work documents that need to be printed.

[A_Gayathri]

Hi @help_me_17,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Account cannot use the cartridge after setup. Not to worry I will help you to get a resolution to resolve the issue.

You may also refer to this document: Solve Instant Ink cartridge and printer problems

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[help_me_17]

Thanks for the initial troubleshooting step.

I had tried that already, with no success. I even left it unplugged all weekend with no luck.

Pretty frustrating as this is a service that I use for work. 

[A_Gayathri]

@help_me_17,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!