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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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HP DeskJet 2742e All-in-One Printer

I received my Instant Ink replacement 63/302/65/304 black cartridge. When it came time to finally install it, I couldn't!!!! It fits into the carriage, but it's too long to shut the door and doesn't allow it to completely slide back and forth. I'm tired of being told and seeing others getting the same response: 

Larger cartridges keep shipping costs low and reduce environmental impact.

Tip: Instant Ink cartridges may look different, but they will fit your printer and last longer than store-bought ones.

 

What's the point of signing up for a service that's supposed to be more convenient and less costly when you can't use the product?! 

3 REPLIES 3
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Hi @kjfontenot,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Kindly share the images of the large cartridges which are not fitting.

Also, share the images of the previous cartridges which are working and fitting.  

Elohi_NR
I am an HP Employee
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The length difference doesn't allow the door to closeThe length difference doesn't allow the door to closeThe original and Instant Ink cartridgesThe original and Instant Ink cartridgesCarriage fully slid across without cartridgeCarriage fully slid across without cartridgeCarriage doesn't allow carriage to fully slide side by sideCarriage doesn't allow carriage to fully slide side by side

HP Recommended

Hi @kjfontenot,

 

Thanks for sharing the details. This might require one-on-one interaction to fix the issue via remote assistance. 

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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