• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 5030 All-in-One Printer

Hi, I recently received new black and colour instant ink cartridges. These are bigger and since installing them my printer will not work. It keeps giving me the message - The indicated cartridges are not communicating correctly. I've reinstalled and it makes no difference. Not sure what the point of paying £2.99 a month is since I can't print! I also got a snippy message from HP saying basically that I've installed knock off cartridges. These are the cartridges sent to me by Instant Ink. 

 

Please sort this out for me HP!! 

1 REPLY 1
HP Recommended

Hi @Carolemcgivern,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the steps from this document and keep me posted on the results. 

Also, share the images of the cartridges which are not fitting and the old ones that work. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.