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‎09-24-2023 01:22 AM - last edited on ‎09-24-2023 10:42 AM by Retired

HP Recommended
Product: HP ENVY 4527 All-in-One Printer

Hi, my printer is connected to the internet but won't connect to instant ink. I've checked web services is on (it is) and it prints remotely fine most of the time. I've now run out of ink and have no way of getting more through the plan. 

It gives me the option to print the error to fix but as it has no ink this isn't an option! 

Does anyone have any good ideas please? 

Thank you! 

1 REPLY 1

‎09-26-2023 08:51 AM

HP Recommended

Hi @BeckyN23,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

 

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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