Instant ink dashboard not connecting or updating page counts.

[Vixmag]

I have an instant ink subscription and although I can print wirelessly and it is saying the printer is online my instant ink account has not been able to connect or update since the 2nd June. I have no idea of page use etc. I have tried turning everything off and on. Tried disabling web services and then re enabling. Tried re connecting the network. Nothing is working. I don't understand as I am able to still print wirelessly. When I go on the hp smart page and select printers it says it is online and dashboard info was updated today. But on the instant ink dashboard it is unable to connect and cannot tells me how many pages I’ve used. I worry then i will be over charged or i will run out of ink. I have tried contacting HP support and i am still waiting on facebook messenger and whatsapp for replies. Going around in circles with the troubleshooting advice. Please help. The printed is a HP ENVY Photo 6230 All-in-One Printer. thanks

[Dragon-Fur]

@Vixmag 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

I am leery of things that work, "sort of".

Good catch:  Could be that Web Services is not connecting -- Instant Ink service needs Web Services.

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First,

Try / Consider

Contact HP Instant Ink Support during business days and hours available in your region.

OR

If you want to take another look at Web Services...

HP Smart / HP Connected - Website Support Troubleshooting, How-to

HP Connected - Web Services

Example >> How to

 HP Printers - Turn On Web Services

And

HP Printers - Turning Off Web Services 

Troubleshooting

HP printers - Cannot connect to Web Services

Finally

All the best parts, how to contact, websites and help...

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Things that are Instant Ink

Start…

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Tried “everything” in the Get HP Instant Ink Support -- No Joy?

Comments, questions, objections, or do you need information you cannot find online?

Your faster option:

>>> Contact HP Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

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Instant Ink Contact Information

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Website > Support, Enroll, FAQ

Not your home site?  Click the Flag to change to your region.

Scroll down – As available in your region, look for contact number on the webpage.

NOTE for UK customers: 

Open  HP Store > Scroll down > Switch flag / region to UK > Select Support > Select Instant Ink

And / Or

HP Instant Ink Website - UK 

AND

Examples of the Terms of Service Contract for various regions

NOTE: Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

 Instant Ink - Terms of Service - Ireland

 CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Instant Ink Support Website

  Get HP Instant Ink Support

Change Country / Region as needed

Scroll down to find phone contact information

Read to understand the Instant Ink cancellation process and your responsibilities 

 HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

OR

Direct Link

Cancel your account

Video – Cancel HP Instant Ink

How to unsubscribe or cancel HP Instant Ink subscription

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Something Different - HP Instant Ink Platinum Service

Open

INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Contact Instant Ink Platinum Support

Scroll to the bottom of the Web Page to “Disclaimers”

Click to "View more"

Read section Warranty and support

In that section, find the contact information to speak with Instant Ink Platinum Support.

Additional Information on the Platinum service:

READ Everything 

Instant Ink Platinum - FAQ

What else?

If the Platinum website contact information does not work,

Contact Instant Ink Support - Ask to be transferred or helped with your Platinum subscription.

Contact >> HP Instant Ink Support   

What else?

If you have trouble with online forms and entering information, try using the Microsoft Edge browser.

This browser tends to work when others might spin and hang...

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[Vixmag]

Just in case anyone has the same issue as me. I got in touch with support today and we tried many things including diabling web services and re enabling webservices from the hp smart app rather than on the actual printer. finally we had to restore my printer to factory settings and then from the hp smart app i had to go into webservices and re enable it again. This worked. Hope this helps someone. 

[Dragon-Fur]

@Vixmag 

Excellent.

Thanks for the update - good information.

Good that Instant Ink Support was able to help.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"