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‎12-06-2022 08:51 PM - last edited on ‎12-07-2022 10:42 AM by Retired

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer

Current color ink is extremely low. I keep waiting for instant ink package to come to my home to replace it !

The last two cartridges had NO INK!! Very frustrating. I went to Office Depot and bought a tricolor cartridge. Hope the printer/computer will allow me to use it! 

So, I have been paying for ink cartridges from instant ink that have no ink, how do I get a replacement, or a refund?? 

Or am I out of luck??

1 REPLY 1

‎12-09-2022 03:23 AM

HP Recommended

@Candy45

 

Welcome to the HP support community.

 

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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