Instant ink error code and not connected error code

[Crystal77]

My printer was always printing in quiet mode, no matter what device I printed from, even though I had quiet mode shut off. I did a factory reset on my printer and now I cannot reconnect my printer to my internet so I cannot reconnect my instant ink to my account so it just throws an error code for both all the time.

How do I fix this?

[Betty0610]

@Crystal77

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!

[Crystal77]

Hello, I have a DeskJet 2742e all in one wireless printer.

I really appreciate your help.

[Betty0610]

@Crystal77

Let's reset the Printer's network settings: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.

Once done try connecting the Printer to the Wi-Fi.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Crystal77]

This connected me to internet again! Thank you so much! I am going to try to get it to recognize that im am registered with instant ink.

[Crystal77]

It still says I am not enrolled in instant ink but my app says tge printer is enrolled in instant ink. I put in new ink cartridges and it still won't work.

[Betty0610 · Accepted solution]

Let's remove and add web services: 1. Open the embedded web server (EWS).  2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer.

1. Open the embedded web server (EWS). 2. Click the Web Services tab. 3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to accept the terms of use. 4. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: If prompted for a password, enter the PIN from the label on your printer. It might be near the cartridge access area inside the printer or on the back, side, or bottom of the printer. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network.

NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts. Repeat the instructions above to set up Web Services. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

To open the embedded web server through a network 1. Find out the IP address or hostname of the printer by pressing the Information button ( ) to print an Information page.

NOTE: The printer must be on a network and must have an IP address. 2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Crystal77]

Thank you so much for all of your help! This is exactly what was needed! Fixed the problem completely and I can print again! Yay!!! You're so awesome!

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Thanks!

Have a nice day and stay safe!:)