Instant ink fail

[Keepitkool]

I am enrolled in instant ink monthly subscription. I believe there is a disconnect with them when my ink is low or out. 
They advertise to send you ink before you are out. 
right?

so here is the problem, I run out of ink with zero replacement cartridges. So, Unable to print properly. Sometimes all in green or just nothing at all. Unacceptable by most standards. So. . . I login and they say my ink levels are fine. NOT FINE. I have to special request new ink and wait nearly 10 days to receive it. Meanwhile, During the ship time I get an email telling me my ink is out and to replace it. As I am fully aware, it’s been out for awhile now. My question is why is there a delay and a gap of unacceptable printing with this ink service. It is feeling like a scam. I am always under the allotted printed pages each month so, not over using at all. 
why is the company so behind on the ink info and replacement? 

[Nal_NR]

Hi @Keepitkool,

Welcome to the HP support community.

I understand that you did not get the ink delivery. I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile, Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

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