Instant ink for HP Deskjet 2922

[thekittycatmama]

Hi all,

I signed up to or subscribed to the 'instant ink' and pay for it.  I've noticed I've not had any new ink cartridges sent to me lately despite installing new ones.

I'm on the understanding you need to keep your printer on 24/7 to enable HP to communicate with it.  I have mine on the whole day from around 8 till around 10.30.  Is this not enough or do I need to have it on 24/7?

Many thanks.

[Rita_R2 · Accepted solution]

HI, @thekittycatmama, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help you to resolve the issue: 

When HP Instant Ink ships & how to track your cartridges | HP Support

How often will I get HP All-in Plan ink shipments and how can I track them? | HP Support

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[thekittycatmama]

Thank you for this.  It was just that I wasn't sure if you have to have your printer on 24/7.  It's more to do with ink levels and not much to do with whether your printer is powered on or not.  As stated, I have my printer on 14-15 hours a day.

Many thanks for your help.