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‎09-10-2022 06:09 AM - last edited on ‎09-10-2022 08:56 AM by Retired

HP Recommended
Product: Envy 5540 printer

My Grandad sadly passed away and I have his printer. I am trying to set it up but I can't register the instant ink as obviously he must have registered it. Obviously he can't delete it from his account as he is no longer with us. Is there a way around this please? 

Thanks

1 person had the same question
1 REPLY 1

‎09-14-2022 05:35 AM

HP Recommended

Hi @Ellend1

Welcome to the HP support community.

 

My apologies. I understand that you want to enroll in instant ink. I'd like to help!

 

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile, Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Nal_NR-Moderator
I am an HP Employee

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