• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎09-08-2022 09:04 PM - last edited on ‎09-09-2022 06:33 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 11

printer screen is locked and displays following message:  "cartridge cannot be used until  printer is enrolled in HP instant ink". printer is already enrolled in Instant ink.

2 REPLIES 2

‎09-13-2022 06:57 AM

HP Recommended

Hi @ulf2,

 

Welcome to the HP Support Community. 

 

I understand the printer screen is stuck at this error. I'd like to help!

Reinsert the ink cartridges to check if that helps.

 

Restart the wireless router, the printer, and the PC

Go to the HP Smart app and click OK. Check if you are still able to print from the computer.

 

Restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

If the error persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

 

Have a great day! 

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎09-16-2022 08:15 AM

HP Recommended

Hi @ulf2,

 

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

 

Have a great day!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.