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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
sixtysixjm
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Message 1 of 2
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Instant ink issue

HP Recommended
hp envy 4527
Microsoft Windows 10 (32-bit)

Cancel instant ink subscription at start of year. Ordered new cartridge from HP as instant ink cartridges no longer work. Now the new HP cartridge will no longer work. Ink cartridge problem. Remove and reinstall the indicated ink cartridge, making sure its correctly installed.

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@sixtysixjm, Welcome to the HP Support Community!

 

I understand the ink cartridge is not working. Make sure the printer is not enrolled in Instant Ink anymore. You may log in to your Instant Ink account to check the same.

 

Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, try an alternate ink cartridge(non-Instant Ink) if you have one to conclude if this ink cartridge is defective.

 

Please reach out to the HP Technical Support team in your region regarding the replacement options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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