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‎04-04-2026 05:37 AM

HP Recommended

I no longer receive by email the monthly statements of my instant ink printed pages and subsequent charges. I could not find the page in my online account.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2026 10:00 AM

HP Recommended

Hi @gonzale0,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

 

It sounds like your HP Instant Ink account notifications may have been redirected to your spam folder or a setting was inadvertently changed in your account profile. Since HP transitioned to the "HP Smart" dashboard, the billing history and page usage data are now consolidated under a specific "Account" tab that can sometimes be tricky to locate.

 

  1. Locate your billing history in the HP Smart dashboard.
    • Sign in to your HP Instant Ink account using your HP credentials.
    • Click on HP Instant Ink in the left-hand menu, then select Status to see your current cycle.
    • Select Billing or Billing History from the sub-menu to view a list of all past monthly statements and charges.
  2. Update your notification and email preferences.
    • Click on the Account icon or your name in the top-right corner of the dashboard.
    • Select Account Settings and then navigate to Notification Preferences.
    • Ensure the box for Monthly Billing Statements is checked and verify that your primary email address is spelled correctly.
  3. Download a PDF copy of your recent statements.
    • Go back to the Billing History section where your past charges are listed.
    • Click on the specific Invoice Number or the Download icon next to the month you are missing.
    • Save the file to your computer; if the file fails to open, check if your browser is blocking pop-up windows from the HP site.

For more help navigating your account, visit the official Manage your HP Instant Ink account page.

When you log in, does your account status show as "Active," or is there a "Payment Action Required" alert visible?

 

I hope this helps.

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

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3 REPLIES 3

‎04-05-2026 10:00 AM

HP Recommended

Hi @gonzale0,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

 

It sounds like your HP Instant Ink account notifications may have been redirected to your spam folder or a setting was inadvertently changed in your account profile. Since HP transitioned to the "HP Smart" dashboard, the billing history and page usage data are now consolidated under a specific "Account" tab that can sometimes be tricky to locate.

 

  1. Locate your billing history in the HP Smart dashboard.
    • Sign in to your HP Instant Ink account using your HP credentials.
    • Click on HP Instant Ink in the left-hand menu, then select Status to see your current cycle.
    • Select Billing or Billing History from the sub-menu to view a list of all past monthly statements and charges.
  2. Update your notification and email preferences.
    • Click on the Account icon or your name in the top-right corner of the dashboard.
    • Select Account Settings and then navigate to Notification Preferences.
    • Ensure the box for Monthly Billing Statements is checked and verify that your primary email address is spelled correctly.
  3. Download a PDF copy of your recent statements.
    • Go back to the Billing History section where your past charges are listed.
    • Click on the specific Invoice Number or the Download icon next to the month you are missing.
    • Save the file to your computer; if the file fails to open, check if your browser is blocking pop-up windows from the HP site.

For more help navigating your account, visit the official Manage your HP Instant Ink account page.

When you log in, does your account status show as "Active," or is there a "Payment Action Required" alert visible?

 

I hope this helps.

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎04-06-2026 06:32 AM

HP Recommended

Thank you Kuroi Kenshi for your helpful response. I will check my junk mail. I found my account monthly statements where you directed me. Thank you again. KUDOS!!!

Was this reply helpful? Yes No

‎04-06-2026 07:32 AM

HP Recommended

Hi @gonzale0,

 

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

 

You're awesome, and I'm honored to have been your go-to guide today! 

 

Stay fantastic, and have an amazing day ahead! 

 

Kuroi_Kenshi

Best Regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No
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