Instant ink not received - HP 5255

[smrice]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Instant ink not received - HP Support Community - 8470937

Reply:

I'm kind of in the same boat. Moved 4 months ago, MAY have left a full color cartridge behind, not sure...last shipment was 8/5/2021

Just getting around to setting up HP 5255 again after being idle for 4 months. printer working fine, but color is low, have $100 Instant Ink account balance, can I get a "forced shipment" of a color cartridge?

[sandytechy20]

@smrice

Welcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.