Instant ink offer seems to be wrong

[Chris_T1975]

Hello. 

I bought this printer that comes with 3 months' ink but as I'm going through the whole registration, it says that I only have 2 months' - have I made a mistake when setting up/registering? 

Thanks

[zoey7886]

@Chris_T1975, Welcome to HP Support Community.    

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.    

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address

Take care and have a great day ahead! 

Best Regards, 

[Chris_T1975]

Hi Zoe, just wondering whether you received my reply - hopefully I haven't posted my address etc on some random part of the website!!

Thanks again

Chris

[zoey7886]

@Chris_T1975, hello!

Thank you for your message. I have received your reply and will be reviewing the details shortly. Please allow me some time to go through it. I also apologize for the delayed response.

I’ll get back to you as soon as possible.

Best regards,