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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎09-06-2021 07:19 PM - last edited on ‎09-07-2021 05:38 AM by Retired

HP Recommended
Product: HP OfficeJet 3830 Series
Operating System: macOS 11.0 Big Sur

I have recently only been receiving tri-color ink cartridges with my instant ink shipments. I have has to resort to buying black cartridges from the store for this reason. Is there a reason I am receiving 2 tri-color cartridges instead of one of each like I used to. 

5 people had the same question
1 REPLY 1

‎09-06-2021 08:37 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower middle of the opening screen.

 

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