-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Instant ink prepaid damaged code

Create an account on the HP Community to personalize your profile and ask a question
07-18-2023 06:42 PM
Hello,
my mother got a bundle deal on a new notebook pc and printer that came with a bunch of different codes. One of which is a prepaid $20 instant ink card. When we recieved it the card was sliding around being crushed in the box with the other stuff. It has a bend over one part of the code and the scratch off piece was barely holding on in small places here and there from where it was moving around in shipping.,
3 of the PIN code number/letters are unreadable due to the damage. I think I can make out one of them from what I can read but the other 2 are either bent up so badly or ripped up from the scratch part being knocked off in shipping that I can’t make out those 2 numbers/letters. Is there any way to recover them or are we out of luck unless we do trial and error hoping to get the combination right?
thank you
07-23-2023 05:52 AM
Hi @Gamerguy85
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.
I have sent you a private message to get this information. Please reply to this in a private message.
To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a good day.
Treeko
HP Support
I am an HP Employee