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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP DeskJet 4120e All-in-One Printer

Hi, I’ve just setup my printer but when I try and register for instant ink it goes to gathering information with a blue circle going around and won’t go any further. My printer is all setup on the app

1 REPLY 1
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Hi @Postie4321,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand you are unable to enroll in instant ink service.

 

If your color cartridge has ink in it , please remove the black and try printing the information page with the color ink cartridge.

 

Get the Printer Claim Code in the printer's built-in webpage, or Embedded Web Server (EWS).

HP Smart app

Use the HP Smart app to turn on Web Services, and then get the printer code.

Make sure your printer is connected to the same wireless network as your computer or mobile device.

On the app home screen, click your printer or Printer Settings.

Click Advanced Settings or Printer Home Page (EWS).

Click Web Services, and then confirm that Web Services is enabled.

If Web Services is enabled: The Summary option displays in the Web Services section. Click Print Info Page.

Clicking Print Info Page when Web Services is enabled

If Web Services is not enabled: The Setup option displays in the Web Services section. Tap Setup, follow the on-screen instructions to enable Web Services, and then continue with these steps. An info page prints.

Clicking Setup when Web Services is not enabled

On the info page, find the Printer Code or Printer Claim Code.

If the info page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.

IP address

Use the Embedded Web Server (EWS) to get the printer code.

Print an info page from your printer control panel by pressing the Information button.

Find the printer IP address on the information page.

Example of a printer IP address.

Open an Internet browser, and then type the IP address in the address bar.

NOTE: 

Make sure to type the IP address into the browser's address box. If you type it into a toolbar or search engine, the Embedded Web Server (EWS) does not open.

If a website security certificate displays in the Internet browser, click Continue.

The EWS information page for the printer opens, confirming the printer is on the same network as the computer.

On the EWS webpage, click the Web Services tab.

If a Web Services tab is not available, your printer does not support HP ePrint.

If a Web Services Setup page displays, follow the on-screen instructions to enable Web Services. An info page prints automatically.

Clicking Setup when Web Services is not enabled

If a Web Services Summary page displays, Web Services is already enabled.

Click Print Info Page.

Clicking Print Info Page when Web Services is enabled

On the info page, find the Printer Code or Printer Claim Code.

If the info page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.

 

Follow this document and see if that helps. Also, check if it got registered to instant ink already. 

 

Also, refer to -The printer Claim Process and FAQs

 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
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