Instant ink shipment missing

[Ermahatzu]

Instant ink jet says they sent ink on 8/20. It's 9/11 and still haven't recieved. What do I do or who do I call. Virtual assistant no help at all.

[Nal_NR]

Hi @Ermahatzu,

Welcome to the HP support community.

I'd like to help!

I understand that you did not get the shipment yet. My apologies. 

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile, Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @Ermahatzu,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Have a great day!