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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎06-09-2021 07:50 AM

HP Recommended
Product: 5000
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have had this printer without issue for about 6 months but a month ago the printer is showing as offline in instant ink. I have tried everything I can think of to reconnect it, resetting the printer, using scan doctor etc but nothing is working. It was ok until today where the ink cartridges now won't work due to is showing offline in instant ink. I was going to try and remove it and start again but that's not possible! I work in IT yet somehow this is absolutely baffling me how to fix it haha!

1 REPLY 1

‎06-12-2021 03:53 AM

HP Recommended

@ilorah, Welcome to the HP Support Community!

 

Yes, the printer has to be connected to the internet for the Instant Ink cartridges to be able to print. 

Check the connectivity.

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

 

Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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