Instant ink shown as sufficient but it is empty

[Masa5]

Hi, My Instant ink (black) is shown as sufficient but it is empty. Is there any way to order a replacement manually? 

These symptoms were resolved when I replaced the ink with normal genuine black ink.

The subscription ID is [Personal Information Removed]. Thank you.

-A print quality report does not show the black part.
-The printer head was cleaned twice, deep cleaning was also carried out
-Printer head positioning was also carried out. The printed adjustment sheet does not print only black.

[Masa5]

The subscription ID is [Personal Information Removed]. Thank you.

[Anand_Andy]

Hi @Masa5,

Welcome to the HP Support Community

I understand you are facing an Instant Ink Cartridge issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

Thank you for providing your instant ink details when I checked I saw that black ink was shipped and delivered to you on 18th Nov 2022. Please check if that has fixed the issue. 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!