Instant ink sign up I'm in UK and is redirecting to US

[AndreiaF3]

• I'm in UK and last week, I bought a hp printer envy 6132e  that come with instant ink free for 9 months. However when I try to sign up for the instant ink redirects to the US page. Meaning that I cannot insert my UK shipping address. I already called hp, spoke with three different members of staff that stated they needed to elevate the case.  

Anyone knows how can I sort this situation?  I also opened two different accounts with two different emails and still doing the same with both accounts: redirecting to the US page. 

[Garp_senchau]

@AndreiaF3, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Use the Direct UK Enrollment Link: Instead of navigating through the general HP website, try accessing the UK-specific Instant Ink enrollment page directly: HP Instant Ink – Ink Monthly Subscription | HP Official Site This link is designed to direct you to the UK site and may bypass the automatic redirection to the US page.

Clear Browser Cache and Cookies: Sometimes, stored data can cause issues with website functionality. Clear your browser's cache and cookies to ensure you're accessing the most current version of the site. 

Use a Different Browser or Device: If the issue persists, try using a different web browser or device. Compatibility issues can sometimes cause unexpected behavior on websites. 

Ensure Printer Region Settings Are Correct: Check your printer's region settings to ensure it's set to the UK. Incorrect region settings can sometimes cause enrollment issues.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[AndreiaF3]

Hi,

I tried and is giving error when I try to sign up. 

Thank you for your reply

[Garp_senchau]

@AndreiaF3, Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well: Private Messages - HP Support Community

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address,

Take care and have a great day ahead!

Best Regards,