Instant ink subscription

[azcoyote36]

I have an older HP envy 4500 e printer. I want to set it up with instant ink. However, when I try to do this when I type in the code to register it, i am presented with an error message that states " Printer Already Registered with another account" I have had this printer for around 8-9 years. I may have once tried to setup Instant ink but never followed through with it. Now I want to setup instant ink and I`m not able to. Can I correct this in any way? 

[Anand_Andy]

Hi @azcoyote36,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to enroll in the instant ink subscription.

To assist better:

• Was it enrolled and canceled previously with the same email address which you are trying to enroll?
• Have you tried to log in to the Instant Ink page to check?

You may also refer to the document -- Enrolling in HP Instant Ink

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping,