cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SundaggerUK
New member
1 0 0 0
Message 1 of 2
152
Flag Post

Solved!

Instant ink trial problem

HP Recommended
Deskjest plus 4100
Microsoft Windows 10 (64-bit)

During setup there was an issue with my father's new printer. He received it at the end of April and set it up 28th on same day he created his hp account. The pin entry for instant ink etc. during setup failed trying to link to account apparently; and now, instead of the 3 month trial which came with the printer, he is only being offered the standard 1 month trial sign up. As a result of this he has abandoned setup and used the printer for a few days before it stopped printing and reported low ink. I have only just been able to visit to discover this issue. What is the approach to resurrecting his 3 month trial and getting his account and printer working properly now that it is already inoperative?

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
15,553 15,535 814 661
Message 2 of 2
Flag Post
HP Recommended

@SundaggerUK

 

Welcome to HP Support Community! 

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation