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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Solved!

Instant ink when one color ends

HP Recommended
Envy Photo 6230
iOS

Hi. When only one color out of three of the cartridge ends, how does the shipment of a new one work? Is it necessary to finish all the cartridge?

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HP Support Agent
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HP Recommended

@alexsteph, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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HP Support Agent
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@alexsteph That's a valid question, and when one of the two ink cartridges are depleting, the system will auto-detect which one is low and ship out a replacement automatically, so you could make use of the new cartridges rather than waiting for both to deplete.

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee

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