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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Mary190
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Instant ink wrong page count

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HP OfficeJet Pro 8715

I have enrolled with instant ink with a plan of 100 pages per month since my office doesn't print much in a month. But to my suprisse I have received an email from HP warning me that I only have 10 pages left. Went to check printing history and page showed me that my office printed 51 pages in one day! This is impossible.
But then the same mysterious thing happened one week later with the exact same page count - 51.
Also the page shows me that printer was printing on days where there was no-one in the office.

Since it's impossible to contact any form of support in Netherlands so I got in touch with support via Whatsapp that uses dutch name, dutch phone number BUT, interestingly, they offer support only for UK and Ireland. So they gave me about 7 phone numbers from which none worked. 
And so here I am hoping some HP agent (not that useless virtual agent) will spot this comment and help out. 
I just don't get it if Instant ink service is so faulty why it doesn't have any support line!?

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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@Mary190, Welcome to the HP Support Community! I’m here to help.

 

I understand you have issues with Instant Ink page count. 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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