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‎07-02-2021 07:29 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

So instant ink sent me non working ink cartridges. I contacted them and they said they would ship a replacement  with 2 day delivery. It's been 3 weeks and I got nothing.. I have been emailing and no one responds. I have called and they always say the samething. It will arrive soon. I have contacted them on Facebook and all they do is send me instructions on how to install the ink that I don't even have yet! Not even doing a complaint with the BBB has helped. Is there not a way to contact corporate?? This is the 2 ND time this has happened! They literally have no costumer service.

3 REPLIES 3

‎07-04-2021 06:32 AM

HP Recommended

Hi @Jenn2013,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎07-05-2021 11:46 AM

HP Recommended

There is no option to send a private msg 

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‎07-05-2021 11:59 AM

HP Recommended

 In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps!

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