-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Instant ink
Create an account on the HP Community to personalize your profile and ask a question
09-12-2018 10:53 AM - last edited on 07-01-2019 05:19 AM by WendyS
Hi,
À few days ago I bought a new printer and activated the instant ink option. After installing the printer I was only able to print just a page or five with color, then the display told me the color cartridge was empty and on printing the next page it was obvious it was indeed empty. Since I needed to print asap 8 went to the store to buy a color cartridge and replaced the empty one. Now the device is telling me it's not an instant ink cartridge and I got an email with the same explanation. The black cartridge however is still the one delivered with the device. By placing an original, regular cartridge, will I not be receiving any instant color cartridge? I mean, I had to place a regular one because the one that came with the device was empty way too fast if you ask me.
Solved! Go to Solution.
Accepted Solutions
09-12-2018 11:24 AM - edited 09-12-2018 11:26 AM
You can use (install) all Instant Ink cartridges or all retail cartridges.
No Mix-and-Match allowed.
Contact Instant Ink Support for help with your ink shipment
HP Instant Ink - Obtaining Replacement Ink Cartridges
Click the Flag to change a document /website to your region.
- See #7-#8 if you need replacement Instant Ink cartridges
- Includes: How to contact Support in your region
Note: Support is available during normal business hours for your location.
OR
Option: Agent Response
Choose to wait for an HP Agent to find and respond to your request here on the forum.
If there is a response from HP:
- An HP agent will always post back on the forum before contacting you privately.
- Agents are identified by the "HP" icon next to the Profile ID avatar.
- HP Moderators are identified by the "Mod" icon next to the Profile ID avatar
Click Thumbs Up on a post to say Thank You!
Answered? Click post "Accept as Solution" to help others find it.
09-12-2018 11:24 AM - edited 09-12-2018 11:26 AM
You can use (install) all Instant Ink cartridges or all retail cartridges.
No Mix-and-Match allowed.
Contact Instant Ink Support for help with your ink shipment
HP Instant Ink - Obtaining Replacement Ink Cartridges
Click the Flag to change a document /website to your region.
- See #7-#8 if you need replacement Instant Ink cartridges
- Includes: How to contact Support in your region
Note: Support is available during normal business hours for your location.
OR
Option: Agent Response
Choose to wait for an HP Agent to find and respond to your request here on the forum.
If there is a response from HP:
- An HP agent will always post back on the forum before contacting you privately.
- Agents are identified by the "HP" icon next to the Profile ID avatar.
- HP Moderators are identified by the "Mod" icon next to the Profile ID avatar
Click Thumbs Up on a post to say Thank You!
Answered? Click post "Accept as Solution" to help others find it.
Didn't find what you were looking for? Ask the community or Ask the Virtual Agent