Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended


Instant ink

Envy photo 6234

À few days ago I bought a new printer and activated the instant ink option. After installing the printer I was only able to print just a page or five with color, then the display told me the color cartridge was empty and on printing the next page it was obvious it was indeed empty. Since I needed to print asap 8 went to the store to buy a color cartridge and replaced the empty one. Now the device is telling me it's not an instant ink cartridge and I got an email with the same explanation. The black cartridge however is still the one delivered with the device. By placing an original, regular cartridge, will I not be receiving any instant color cartridge? I mean, I had to place a regular one because the one that came with the device was empty way too fast if you ask me.

Tags (1)
Level 15
Level 15
23,577 23,359 2,020 7,375
Message 2 of 2
Flag Post
HP Recommended


Instant ink



You can use (install) all Instant Ink cartridges or all retail cartridges.


No Mix-and-Match allowed.



Contact Instant Ink Support for help with your ink shipment


HP Instant Ink - Obtaining Replacement Ink Cartridges


Click the Flag to change a document /website to your region.


  • See #7-#8 if you need replacement Instant Ink cartridges
  • Includes: How to contact Support in your region

Note:  Support is available during normal business hours for your location.




:Arrow_Right:  Option:  Agent Response


Choose to wait for an HP Agent to find and respond to your request here on the forum.


If there is a response from HP: 


  • An HP agent will always post back on the forum before contacting you privately.


  • Agents are identified by the "HP" icon  next to the Profile ID avatar.


  • HP Moderators are identified by the "Mod" icon  next to the Profile ID avatar



Click Thumbs Up on a post to say Thank You!


Answered? Click post "Accept as Solution" to help others find it.





Kind Regards,
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation