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‎09-02-2019 03:06 PM

HP Recommended
Product: HP envy 5010
Operating System: Android 9.0 Pie

Hi,

I just bought HP envy 5010. I have 2 setup cartridges.

Now i am a little confused what free ink trial means. Am i going to get free months only if i subscribe a plan? Or regardless of any plan.

If i am going to get it anyway, will i get extra supply of cartridges?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-05-2019 04:29 AM

HP Recommended

Hi @Rizyamin

 

Welcome to the HP Support Community. 

 

15-page free ink trial is applicable only when you enroll your printer in the Instant Ink program. 

 

When the printer is enrolled in the "15-page Free Plan". You will not be charged anything unless you print more than 15 pages and ink will be shipped to you when low ink level is detected. You can be a part of this plan as long as you are enrolled in Instant Ink. 

 

If you choose to not enroll in the Instant Ink, you can purchase the ink cartridges either from HP or from the local store. 

 

Refer to this document for the steps to enroll in the Instant Ink - HP Printers - Enrolling in HP Instant Ink

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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1 REPLY 1

‎09-05-2019 04:29 AM

HP Recommended

Hi @Rizyamin

 

Welcome to the HP Support Community. 

 

15-page free ink trial is applicable only when you enroll your printer in the Instant Ink program. 

 

When the printer is enrolled in the "15-page Free Plan". You will not be charged anything unless you print more than 15 pages and ink will be shipped to you when low ink level is detected. You can be a part of this plan as long as you are enrolled in Instant Ink. 

 

If you choose to not enroll in the Instant Ink, you can purchase the ink cartridges either from HP or from the local store. 

 

Refer to this document for the steps to enroll in the Instant Ink - HP Printers - Enrolling in HP Instant Ink

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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