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‎03-19-2025 02:02 AM

HP Recommended
Product: HP DeskJet 4220e All-in-One Printer

Hello

my printer will not connect to instant ink

the error message is

UA_400_EB000U0422

Category:
1 REPLY 1

‎03-23-2025 06:15 AM

HP Recommended

Hi @SJH68,

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Let's start with a Printer Reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends directly connecting the printer power cord to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

 

Click HERE to update the firm ware .

 

to know more about the Firmware update please check this document, Click HERE.

 

you may also try checking this docuemtn for error codes: Click HERE

 

I hope this helps! Keep me posted.


I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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