InstantIink page count totally wrong

[joe-colorado]

I have had this issue for several weeks now. Both my printers are permanently online. All the sudden one printer showed printed pages during a day I did not print at all.

As a result I got extra credits.  I printed about 50-60 pages out of 80 plus 150 available rollover pages. This billing cycle the printer stated that I printed 80 out of 80 and 78 of 150 my rollover pages. I did not print that much, had no copies, no faxes, no double or triple counted aborted jobs.

When chatting with customer support in an endless chat, the agent (jonalyn javien) aborted the chat in the middle of the conversation. No ticket, no history of the chat. 

I feel the page count is absolutely wrong, and fraudulent.  I am inclined to toss both HP printers and go back to Canon or Epson.

anybody else having similar experience?

[Anand_Andy]

Hi @joe-colorado,

Welcome to the HP Support Community

I understand you are facing an issue with you Instant Ink Account . Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent you a private message, in order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[joe-colorado]

Anand, I responded to your PM with another PM. This process is time-consuming and not a positive experience when the support agent is disconnecting without a decent warning lead time