InstantInk Canada Return Envelope?

[Samej]

I signed up at the beginning of the year (2021) for Instant Ink in Canada  (my account is in Canada). I'd like to send my empty cartridges back but I receive US pre-paid envelopes with my ink shipments. How do I return my cartridges in Canada? Any Canucks manage to secure a Canada return envelope?

[Jay_G24]

Hi @Samej,

I'd like to help!

To obtain prepaid envelopes, follow the below steps -

1. Sign in to hpinstantink.com/signin.

   Your HP Instant Ink account page opens.

2. On your HP Instant Ink account page, click Order a Cartridge Recycling Envelope in the Help Center area.

   

3. Review your order, and then click Submit.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Samej]

Two things:

1) I've received several additional cartridges since I started my subscription, and they all arrive with US pre-paid envelopes, despite my Canada location (which shows on the home page as a Canadian flag, and in shipping address and billing address with CA as the country). 

2) When I try to order a replacement envelope per instructions above (and I tried multiple times, other links on my home page work) I get the following error:

An error occurred while processing your request.

Reference #30.c6034017.1622904697.102946c0

Suggestions? Thanks!

[Jay_G24]

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know.