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InstantInk free trial enrolment not working

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I just purchased an Inkjet printer 7134 with A five month free trial of InstantInk. During setup I requested to start the trial but it seems to have enrolled me without the trial being added to my account. Now, I can’t find any way to activate the five month trial I am entitled to. I get offered a completely new sign up to a two month trial or to buy ink without being on a plan. I can’t find any way of contacting a real person to get this sorted and the virtual agent is worse than useless. I have the HPSmart app (it’s no help) and I’ve tried to remedy on (it’s no help). I’ve also tried linking from HPSmart to as directed, but this just takes me to a landing page telling me to download the same HPSmart app that I came from in the first place (so, another useless dark pattern). Any help to get my five month trial started would be greatly appreciated. A painful beginning to my life as an HP customer!

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@StepsA, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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