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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
csrichardson09
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Instantink black cartridge issues

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HP Deskjet 2622

I am an instantink subscriber.  The status of both of my ink cartridges shows they are almost full, however when I try to print, the black ink barely prints.  The words are so streaked you can't even read them.  I am not receiving an error code.  I tried realigning the cartridges but it wouldn't even print an alignment page.  I tried running a cartridge clean and that didn't help either.  I have tried contacting a representative multiple times through the chat and I have not been connected with anyone.   

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TEJ1602
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@csrichardson09, Welcome to HP Support Community!

 

I see that you're experiencing print quality issues on the printer, I'd suggest you follow the steps from the document Color or Black Ink Not Printing to resolve the issue.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
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HP Recommended

@csrichardson09, Welcome to HP Support Community!

 

I see that you're experiencing print quality issues on the printer, I'd suggest you follow the steps from the document Color or Black Ink Not Printing to resolve the issue.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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