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‎11-03-2019 04:27 PM - last edited on ‎11-03-2019 08:42 PM by Retired

HP Recommended

I am having exactly the same problem and am angry.  $29 ink cartridge from Walmart did work but do not want to start buying those.   Like you, my  account says I still have inkj  but there is no way to ask for another  cartridge..   I so hope we find an answer.

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‎11-05-2019 06:24 PM

HP Recommended

@rmmgs Welcome to HP Community!

I understand this could be frustrating, however, we are here to help, and here's what I need to help you better:

Respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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