Instantink

[Jimm1875]

Help, l recently re registered my printer on hpinstant ink, it seems despite such a poor service, l am tied to HP for ink cartridges as they have software that prevents  me using third party ink cartridges on a 10+ year old printer, so lam resigned to the fact l’m being held at ransome, again paying for a service lm not benefiting from. So, l need help form a user as Hp seem to go out of their way to allow the customer talking to a human.

AI boot is repetitive and gets me nowhere , what’s app, somebody is reading my messages and not replying, lve been trying this for the last three days, l just can’t get to talk to a human, but they have taken my money!

lve registered my printer , lm on line , lost count of the number of times lve done resets, on my device , computer and Wi-Fi. But, still despite Hp cartridges in my printer, lm told that they cannot be used until lve enrolled the printer.  The printer is enrolled ….. talking the emotions out of the discussion can somebody point me in a direction where l can either fix the current status, or know of an alternative to contact g hp instantink without talking to Bots.

Help and advise greatly accepted 

[Kuroi_Kenshi]

Hi @Jimm1875,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Registration:

• Make sure your printer is properly registered with HP Instant Ink.
• You can verify your registration status by logging into your HP Instant Ink account.

Ensure Proper Internet Connection:

• Ensure that your printer is connected to the internet. This connection is crucial for the HP Instant Ink service to monitor your ink levels and send replacement cartridges when needed.
• Check your printer’s network settings and make sure it is connected to your Wi-Fi network.

Reinstall HP Instant Ink Cartridges:

• Remove the current HP Instant Ink cartridges and reinsert them.
• Make sure the cartridges are properly seated in the cartridge carriage.

Firmware Updates:

• Ensure your printer's firmware is up to date. Outdated firmware may cause issues with cartridge recognition and connectivity.
• You can check for firmware updates via the HP Smart app or directly from the printer’s control panel.

Troubleshoot Connection Issues:

• If your printer is not connecting properly, try reconnecting it to the network. You can do this by going to the printer’s control panel and selecting the network setup or wireless settings option.
• Restart your router and printer. Sometimes a simple restart can resolve connectivity issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Jimm1875]

Hi, l believe because the cartridges l have are in fact HP product appears to be the problem, these were bought at Tesco because Hp instant ink failed to deliver on the replenishment [ that’s why l cancelled my contract] l soon found out that l could not continue using 3rd party cartridges an had to reinstate my account with the same printer, serial number etc lam registered in Hp instant ink, lam of the belief now that until Hp ship me new cartridges with the secret chip installed my printer will never work.  But, what l really do not understand is that on my dashboard theres a comment that l should continue using my current cartridges until they are finished, then Hp instant ink will do their  magic, l haven’t seen the magic yet, maybe the AI Bot has taken a holiday.

sorry , this is  a rant of a very unhappy customer, but hey who cares at HP. 

[Garp_senchau]

@Jimm1875, Welcome to HP Support Community,

Thank you so much for posting your query! My colleague @Kuroi_Kenshi is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

I’m here to help, and together, we’ll work through this!

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well: Private Messages - HP Support Community

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address,

Take care and have a great day ahead!

Best Regards,

[Jimm1875]

Sorry, but how do l know you a few areal Hp Employee.

[zoey7886]

@Jimm1875, I totally get how frustrating it feels to be stuck in this loop, especially when you’re paying for a service that’s supposed to make life easier. I’m genuinely sorry you’ve had to deal with this hassle.

To ease your worries—I’m part of the official HP Support Community team here, and we’re here to help real people with real solutions. We understand that bots can be exhausting, and that’s why we try to offer personal help as soon as possible.

Since your issue involves sensitive info and account details, it’s best to take it to a private message here in the community. That way, we can securely look into your Instant Ink account and get to the bottom of the cartridge registration and printer enrollment issue.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,