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‎09-18-2023 04:44 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Invoices not downloading from HP Smart app. Message "Security session expired" keeps popping up all over again. Same message when requesting a connection with online chat. Logging out and logging back in does not help either.

 

moonsafari_0-1695033395329.png

 

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5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-05-2023 04:23 PM

HP Recommended

I was able to download an invoice via their website and not the app. I also disconnected my VPN. Doing both allowed me to download/print an invoice. 

View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎09-20-2023 07:19 PM

HP Recommended

Hi @moonsafari,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

What invoices you are trying to download and from which device>

Could you elaborate more on the issue?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Elohi_NR
I am an HP Employee
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‎10-24-2023 02:06 PM

HP Recommended

I am getting the same message. I contacted support back in August and they emailed me my invoices. I tried again today and got the same message!  My model is ENVY 6400 All-in-One Printer series. 

1 person found this reply helpful
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‎12-05-2023 04:23 PM

HP Recommended

I was able to download an invoice via their website and not the app. I also disconnected my VPN. Doing both allowed me to download/print an invoice. 

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-06-2023 03:50 AM

HP Recommended

I did work for me, too! Thank you so much!

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