• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP Instant Ink

I feel like every time I try to utilize this service I am ripped off in one form or another

 

1) It seems that the numerous times I had to cancel print jobs because the printer wasn’t working counted against my pages

 2) I try to use the scan feature today and this new error message I’ve never seen kept coming up (had to resort to using a phone camera to send important documents, which is INSANE)

And now 3) I go to increase my page limit to save myself the bogus extra charges from my stolen rollover pages and apparently a new billing cycle started this morning…it’s supposed to be on the 22nd!

 

 Seriously what am I supposed to do here?? Am I just doomed to this fate of constantly getting ripped off for a terrible product, with getting an entirely new printer from a different maker being the only way to end this aggravation?


i mean the printer frequently jams, freezes, picks up too many sheets (interfering with double sided print needs or printing across 4+ pages rendering the pages useless AND requiring me to print again), it never scans straight from the top loader, picks up multiple pages from the top loader, it gets stuck on jobs… it’s a terrible device (it’s super slow to boot, and its features are lacking). Then I get charged all this money for instant ink subscription services and then when I try to actually make use of it, it wind up paying ridiculous costs (and again, for poor quality print jobs that I cannot use for any professional needs). However, ink I purchase the regular way (not through instant ink) appear to come infuriatingly low. 

So seriously, is it possible to not get ripped off without having to buy a whole new device through a different company?

1 REPLY 1
HP Recommended

Hi @Cgilbert42,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.