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‎07-13-2020 04:12 PM

HP Recommended
Product: HP ENVY 5660
Operating System: Microsoft Windows 10 (64-bit)

I ordered 62XL C2p05AN  LD Ink Cartridge that is compatible with my printer.

I keep getting a notification that says "remove and reinstall the indicated ink cartridge, making sure it is correctly installed, and then touch OK"

i have done this several times. Ive tried turning my printer off and on again. I dont know what else to try?

1 REPLY 1

‎07-16-2020 05:35 AM

HP Recommended

@Klrice, Welcome to HP Support Community!

 

Update the printer firmware-

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

The third-party ink cartridges will work. But there are many cartridges in the market which are refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it is not working. Try a different cartridge supplier and check if that works.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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