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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎11-07-2019 03:51 AM

HP Recommended
Product: HP ENVY Photo 6234

I have a brand new colour cartridge and when i put it in it shows error message 'Remove and reinstall the indicated cartridge'. Also it tells me a cartidge needs enrollment.

3 REPLIES 3

‎11-12-2019 01:23 AM

HP Recommended

Hi @MJO1993

 

Welcome to the HP Support Community. I'd be happy to assist you with the cartridge issue. 

 

Try these steps - HP ENVY 6200, 7100, 7800 Printers - Ink Cartridge Errors
 

 Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎11-12-2019 05:14 AM

HP Recommended

I am trying to follow the instructions from my profile page as it says the printer is not connected. I am trying to enable the web services but when i click 'Yes' on the printer nothing happens.

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‎11-12-2019 05:30 AM

HP Recommended

@MJO1993

 

Try rebooting the devices -

 

1) Turn off the Router, Printer, and the computer/ mobile devices. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer/ mobile devices.

Asmita
I am an HP Employee

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