Issue with Instant Ink Program enrollment page

[mejsmen]

Whenever I try to enroll in the Instant Ink Program via the HP Smart, the page keeps on loading forever and doesn't load in. Everything is fine with the printer setup and connection. I tried using the app, different browsers, different internet and incognito mode, nothing works. The provided screenshot shows the exact adress of the website that struggles to load in, I feel like I've tried everything at this point.

[Max3Aj]

@mejsmen, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Please try signing in using this link - HP Instant Ink – Ink Monthly Subscription | HP Official Site

And please uninstall and reinstall HP smart app and try enrolling. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[mejsmen]

Unfortunately, the issue persists but with a different error, which also occured in the past. After logging in on the website and trying to enroll i got the error from the picture. Reinstalling HP Smart didn't help either.

[Max3Aj]

@mejsmen, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support