• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP DeskJet 2722 All-in-One Printer

Hi,

 

I purchased my Deskjet 2700 printer from someone, and they had an Instant Ink cartridges which I installed. Now trying to sign up for Instant Ink, it keeps giving me an error "Your HP+ printer can’t be claimed here. This is a new printer that needs to be set up using the HP Smart software or app."

 

I have already set it up on HP Smart, it's there. When I go to my account - printers, it says "There are no printers added to your account yet." I have already completed a factory reset several times and readded the printer, but it keeps saying that. The printer is on the front of the app, and I can control it.

 

So my issue is not only will the claim code not work, keeps telling me to set it up on HP Smart, but I also have already done that but it will not work. I'm so confused, and really need help! Thank you in advance.

1 REPLY 1
HP Recommended

@MartyWasTaken

 

Welcome to the HP support community.

 

I understand that you are unable to set up an instant ink account, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.