Issue with website and subscription changes

[rayhaa281]

I tried to submit this through the contact options in the website but it wouldn't send. 

I am not happy with the website. I attempted on 11/19/25 to modify my plan, email address, and payment and the website kept locking up. I inadvertently cancelled my ink subscription and found out the next day. I attempted to renew the subscription and was not able to. I then called and was told, due to me cancelling I would lose nearly 900 rollover prints. I asked to talk to a supervisor and was told one would call me. An hour or so later I received an email stating that someone tried to call me but was unable to get through. I called back again with the number provided and spoke with a regular customer service person. I was then transferred to a supervisor who told me to try another browser to see if I could get it to work. It didn't. He then said to try using my phone. That finally worked but again, my nearly 900 prints are gone. The only thing that could be done was to give me a free 1 month trial THAT IS ALREADY OFFERED when you sign up!!!! I have been a customer since 2022 and I am livid that the pages were not able to be added to my current subscription due to a website issue. The website and the app are always slow and glitchy. I have 2 new and fast PC's and 1 GB of data running through them. It is not on my end. This also happens at my parents home who are on a different internet provider. I don't think it is good business practice to treat customers like this. I want someone with a higher authority to contact me to discuss this matter. Thank you.

[Kuroi_Kenshi]

Hi @rayhaa281,

Thank you for the response.

We recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic. 

It's a simple 2-step process.

Step 1: To contact us, click here to visit the Instant Ink support page. 

step 2: You can find the support number in the middle of the page. 

Feel free to come back here anytime for further assistance. 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Best regards,