Issues with purchased 935 cyan ink cartridge

[Briankenji007]

I've tried all the virtual assistant information from this forum on how to fix my 935 cyan ink cartridge, but I'm still getting the same cartridge defective error message.  I purchased a 935 2 pack from Amazon brand new and the retailer that they use is telling us we need to go to HP for a replacement.  This has been the most painful experience I've ever encountered.  I just want a new 935 cyan ink cartridge, so I can print stuff.  Please advise on next steps to get this done.  Thanks!

[Sneha_01]

Hi @Briankenji007,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with a defective ink cartridge, especially after trying all the recommended troubleshooting steps. Here’s what you can do next to resolve this issue.

I request you talk to HP Phone Support and they will help you to sort it out.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Briankenji007]

Sorry, the directions you provided doesn't match where the link takes me.  It's taking me through the same customer support tree to no one again.  Can you please provide updated instructions?  Why can't you just provide me with the phone number?  I'm in the US.