Ive been paying for this "subscription" for well over a year and I've NEVER once received paper/ink

[mlombardi]

Hello,

    Ive been paying for the instant ink "subscription" service for well over a year (might be 2 at this point) and Ive never, not once, received ink or paper. I am literally paying a monthly fee to print on paper that Ive purchased, with ink Ive purchased, and a printer that Ive purchased. What exactly am I paying for? 

[Raj_05]

Hi @mlombardi,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there's been a significant issue with your HP Instant Ink subscription. This service is designed to automatically send you ink and paper when your printer's supply levels are low, based on your usage and the subscription plan you selected. If you've never received any ink or paper through this service, there are a few potential reasons and steps you can take to resolve the issue.

Potential Reasons for Not Receiving Ink or Paper

Subscription Setup Issues:

• The subscription might not have been properly activated or linked to your printer.

Communication Issues:

• Your printer may not be properly communicating with HP's servers to report low ink levels.

Shipping or Address Problems:

• There could be an issue with the shipping address on file, causing the supplies to be sent to the wrong location or not at all.

Account Issues:

• There may be an issue with your HP Instant Ink account, such as payment problems or account suspension.

Steps to Resolve the Issue

Check Your Subscription Status:

• Log in to your HP Instant Ink account on the HP website to check your subscription status. Ensure that your printer is correctly registered and the subscription is active.

Verify Printer Connection:

• Ensure your printer is connected to the internet and is properly communicating with HP's servers. You can do this by checking the printer's network settings and performing any necessary updates.

Check for Notifications:

• Look for any notifications or messages from HP in your account dashboard. There might be alerts or messages explaining the issue.

Update Shipping Information:

• Verify and update your shipping address in your HP Instant Ink account to ensure supplies are sent to the correct location.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support