08-17-2019 07:08 AM
I am thinking of joining Instant Ink but I have fairly full cartridges in my printer and some new unopened cartridges of some colours. What happens about my existing stocks?
08-19-2019 01:25 PM
Hey there! @rogerthurston,
Was the printer enrolled in the instant ink program before?
You can use the ink cartridges shipped with the printer till you receive the replacement ink cartridges from instant ink.
Also, the instant ink billing would start only after replacing the ink cartridges with instant ink cartridges.
Try the steps recommended below to enrol the printer in the instant ink program.
If you use HP ePrint but do not have an HP Connected account, your printer Web Services might be already turned on, but the printer claim code might be expired. HP Instant Ink enrollment requires you to create an HP Connected account and register your printer with a valid printer claim code.
To obtain a valid printer claim code, turn off Web Services using the printer control panel, and then turn on Web Services again.
Touch or press the HP ePrint icon, and then touch or press Settings.
If your printer control panel does not have a button or icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
Select Turn Off, Disable, or Remove Web Services, depending on your printer model.
Follow the on-screen instructions to turn off Web Services.
Turn on Web Services again.
The information page prints with a new printer claim code.
When you turn on Web Services again, your printer receives a new email address for HP ePrint. After you create an HP Connected account, you can customize the printer email address. Go to Setting Up an HP Connected Account for more information about customizing the printer email address.
After you turn on Web Services again, complete the steps in this document to Sign up and use the claim code to add your printer to HP Instant Ink to create an HP Connected account and enroll in HP Instant Ink.
Refer this article to know more information about enrolling in HP instant ink. Click Here
Also, refer this article to know more about instant ink. Click Here
Hope this answers your query!
I hope you have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee