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‎04-04-2023 10:13 PM - last edited on ‎04-07-2023 10:19 AM by Retired

HP Recommended

I just purchased a refurbished printer from Amazon and trying to connect it to instant ink but it comes up saying that this printer is connected to another account and won’t let me proceed the set up for my ink. I called hp and amazon tech and they were of no help. Please can any

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‎04-08-2023 01:06 PM

HP Recommended

Hi @Lindaraven,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with further instructions to talk to instant ink support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.

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2 REPLIES 2

‎04-08-2023 01:06 PM

HP Recommended

Hi @Lindaraven,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with further instructions to talk to instant ink support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
1 person found this reply helpful
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‎04-09-2023 02:24 AM

HP Recommended

Thank you for your reply but I solved the issue by sending back the refurbished printer and buying a brand new one. I couldn’t find anyone who could help. But all is good now. I have a brand new printer on the way with 6 months of free instant ink as well. 

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