Just received HP ENVY 6255 printer, cannot see the instant ink pages used or the free months?

[doan12473]

Hi, I just received my printer and my instant ink cartridges with the printer and signed up for instant ink when I set up the printer. My printer says that I get 2 months free of instant ink and I signed up for the 2.99/a month occasional printing version. However, when I log into the app, it shows 0 of 0 pages printed but I have printed a couple of pages already. When I go under my account, it also doesn't show that I received the 2 free months.....it only shows my $2.99 plan.

Also, on the instant ink screen, it shows this under Monthly Summary "Your page count starts when you insert your first HP Instant Ink cartridge." Does this mean I can use this ink cartridge that came with the printer until it runs out? Will I be charged if I go over 50 pages for my $2.99 plan? It doesn't even show how many pages I've printed..... Thanks so much!

[Jay_G24]

Hi @doan12473,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

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